FAQ
Does Skin Analyzer come with Tablet?
Yes, our device uses a built-in camera made in the USA, so customers don't need to purchase an additional platform, which helps reduce costs.
What languages does the device support?
Our device supports 16 languages to meet the needs of users from different countries. Please contact us to let us know which language you require.
Does your skin analyzer feature skin age analysis?
The evaluation of skin age is based on a comparison with peers of a similar age (within approximately a five-year range) and the database of the current skin analysis device. Your skin age is assessed according to your skin’s current condition. However, if there are very few individuals of your age group in the database, the results may be highly inaccurate, leading to extended explanation time during consultations. For this reason, we have removed this feature. In fact, all skin analysis devices on the market today provide inaccurate skin age assessments.
Are software updates provided free of charge? How frequently are they released?
Software updates are released every 3 to 6 months, depending on market demands and customer requirements.
Can I add my logo to the device or software?
Yes, we support ODM & OEM services. Contact us to discuss more details.
Is training available after purchasing the device?
Yes, we provide comprehensive support after purchase. This includes detailed operation manuals, instructional videos, and access to our professional trainers who are available to answer any questions you may have.
What's the warranty?
We support 1 year warranty. During the warranty period, we provide free replacement parts. However, the customer is responsible for the shipping costs.
How can I get the device?